Privacy Policy
Your privacy is important to us. It isHair Addict's policy to respect your privacy and comply with any applicable lawand regulation regarding any personal information we may collect about you, including across our website, salonhairaddict.com, and other websites,services, or platforms we own and operate.
Personal information means anyinformation that identifies you or can reasonably be used to identify you. Thisincludes, but is not limited to, your name, address, email address, phone number, date of birth, payment information, device information, IP address, andinformation about how you use our website or services.
Our website may contain links to third-party websites and services. If you follow a link to a third-party site,their privacy policy applies to your use of that site. We are not responsiblefor the privacy practices or content of third-party websites. We encourage youto review their privacy policies before providing any personal information.
This policy is effective as of February 27, 2026
Last updated: February 27, 2026
Information We Collect
Information we collect falls into one oftwo categories: "voluntarily provided" information and"automatically collected" information.
"Voluntarily provided"information refers to any information you knowingly and actively provide uswhen using or participating in any of our services and promotions.
"Automatically collected"information refers to any information automatically sent by your devices in thecourse of accessing our products and services.
Log Data
When you visit our website, our serversmay automatically log the standard data provided by your web browser. This mayinclude your device's Internet Protocol (IP) address, your browser type andversion, the pages you visit, the time and date of your visit, the time spenton each page, and other details about your visit.
Additionally, if you encounter certainerrors while using the site, we may automatically collect data about the errorand the circumstances surrounding its occurrence. This data may includetechnical details about your device, what you were trying to do when the errorhappened, and other technical information relating to the problem.
Please be aware that while thisinformation may not be personally identifying by itself, it may be possible tocombine it with other data to personally identify individual persons.
Device Data
When you visit our website or interactwith our services, we may automatically collect data about your device, such as:
- Device type
- Operating system
- Geo-location data
Data we collect depends on the individualsettings of your device and software. We recommend checking the policies ofyour device manufacturer or software provider to learn what information theymake available to us.
Personal Information
We may ask for personal information whenyou contact us or book an appointment, which may include one or more of thefollowing:
- Name
- Email address
- Phone number
Voice AI Interactions
Hair Addict uses an AI-powered voicesystem to handle inbound calls, including appointment booking and generalinquiries. When you interact with our voice AI system, we may collect andprocess the content of your call, including your name, phone number, andappointment details. This information is used solely to fulfill your bookingrequest and provide follow-up communications.
By calling our business and interactingwith our voice AI system, you consent to the collection and processing of thisinformation as described in this policy.
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personalinformation when we have a legitimate reason for doing so. We only collectpersonal information that is reasonably necessary to provide our services toyou.
Collection and Use of Information
We may collect personal information fromyou when you do any of the following:
- Book an appointment via ourwebsite, phone, or voice AI system
- Sign up to receive updates from usvia email or social media channels
- Use a mobile device or web browserto access our content
- Contact us via email, socialmedia, or similar technologies
- Interact with us on social media
We may collect, hold, use, and discloseinformation for the following purposes:
- To provide appointment booking andsalon services
- To contact and communicate withyou regarding your appointments and service history
- For analytics, market research,and business development, including to operate and improve our website andservices
- For marketing, including to sendyou promotional information about our products and services, with your consent
SMS/MMS Communications
Hair Addict uses GoHighLevel to send SMSand/or MMS communications for appointment reminders, booking confirmations,customer service, and occasional promotional messages, but only with your priorexpress written consent.
Opting Out
You can opt out at any time by texting"STOP," "CANCEL," or "UNSUBSCRIBE" to any SMSmessage we send. We will confirm your unsubscribe status via SMS. You will nolonger receive SMS messages from us after that confirmation. To opt back in,text "START."
Carriers are not liable for delayed orundelivered messages. Message and data rates may apply. Message frequencyvaries based on your appointment activity. Contact your wireless provider forquestions about your text or data plan.
Our SMS messages will never contain:
- Phishing attempts, smishing, orsocial engineering designed to manipulate you into sharing private information
- Illegal content
- SHAFT content (sex, hate, alcohol,firearms, and tobacco) that does not comply with federal and state law
Important Notice About SMS Data
Mobile opt-in consent and phone numberswill not be shared with any third party for marketing or promotional purposes.All text messaging opt-in data and consent information will not be shared withany third parties, excluding aggregators and providers necessary to deliver theSMS service. Your mobile information will not be shared with third parties oraffiliates for paid or promotional purposes.
Security of Your Personal Information
When we collect and process personalinformation, we protect it within commercially acceptable means to preventloss, theft, unauthorized access, disclosure, copying, use, or modification.
No method of electronic transmission orstorage is 100% secure. No one can guarantee absolute data security.
How Long We Keep Your Personal Information
We keep your personal information onlyfor as long as we need to. If your personal information is no longer required,we will delete it or make it anonymous by removing all details that identifyyou.
We may retain your personal informationif required to comply with a legal, accounting, or reporting obligation.
Child Privacy
We do not aim any of our products orservices at children under the age of 13 and we do not knowingly collectpersonal information about children under 13.
Disclosure of Personal Information to Third Parties
We may disclose personal information to:
- Third-party service providers forthe purpose of enabling them to provide their services, including IT serviceproviders, data storage, hosting and server providers, analytics providers,marketing providers, professional advisors, and payment systems operators
- Our employees, contractors, andrelated entities
- Courts, regulatory authorities,and law enforcement officers, as required by law
- An entity that acquires all orsubstantially all of our assets and business
Third-party services we currently use include:
Data Sharing Commitment
- Vagaro (appointment booking andclient management)
- GoHighLevel (CRM, automatedcommunications, voice AI, and SMS)
- Suite AI Solutions (AI voice andautomation technology provider)
- Google Analytics
Hair Addict Inc. does not sell, trade, orotherwise transfer your personally identifiable information to outside partiesfor marketing or promotional purposes. Your information will not be sold,exchanged, transferred, or given to any other company without your consent,other than for the express purpose of delivering the service you requested.
Limited Sharing with Service Providers
We may share your information withtrusted parties who assist us in operating our business, so long as thoseparties agree to keep this information confidential. These service providersinclude:
- Payment processors, solely for processing your payments
- Email service providers, solely for sending communications you have opted into
- Website hosting services, solely for hosting our website
- SMS and messaging aggregators and providers, solely for delivering text messages you have opted into
- Vagaro, for appointment bookingand client management
- GoHighLevel CRM, for clientrelationship management and automated communications
- Suite AI Solutions, for AI-poweredvoice and automation services
Your Rights and Controlling Your Personal Information
Choice: You do not have to provide personal information to us. However, if you do not, itmay affect your ability to book appointments or use our services.
Access: You may request details of the personal information we hold about you.
Correction: If you believe any information we hold about you is inaccurate or incomplete,contact us and we will take reasonable steps to correct it.
Marketing: Ify ou have previously agreed to us using your personal information for directmarketing, you may change your mind at any time by contacting us.
Non-discrimination: We will not discriminate against you for exercising any of your rightsover your personal information.
Data Breaches: We will comply with applicable laws regarding any data breach.
Complaints: If you believe we have breached a relevant data protection law, contact us withfull details. We will investigate and respond in writing.
Unsubscribe: To opt out of email or SMS communications, contact us using the details belowor use the opt-out option in any communication.
Use of Cookies
We use cookies to collect informationabout you and your activity across our site. A cookie is a small piece of datathat our website stores on your computer and accesses each time you visit, sowe can understand how you use our site.
Please refer to our Cookie Policy formore information.
Business Transfers
If we or our assets are acquired, or inthe unlikely event that we go out of business or enter bankruptcy, yourpersonal information may be included among the assets transferred to anyacquiring party. That party will be required to honor this privacy policy.
Do Not Track
Some browsers have a "Do NotTrack" feature. At this time, we do not respond to browser "Do NotTrack" signals. We adhere to the standards outlined in this privacypolicy, ensuring we collect and process personal information lawfully, fairly,and transparently.
Changes to This Policy
We may update this privacy policy toreflect changes to our business processes or applicable laws. If we change thispolicy, we will post the updates at the same link where you accessed thispolicy. If required by law, we will give you the opportunity to opt in or optout of any new uses of your personal information.
Contact Us
For any questions or concerns regarding your privacy, contact us using the following details:
Hair Addict Inc.
285 Commack Road, Commack, NY 11725
Phone: 631-499-0001
4905 Merrick Road, Massapequa Park, NY11762
Phone: 516-799-3333
Website: salonhairaddict.com